If you are an Australian customer, the Policy explains how we collect your personal information, what we do with it, and, most importantly, how it’s protected.
Why we collect personal information
We collect personal information from you when it is reasonably necessary for a business purpose.
That means we collect it to supply you with the products or apps you have asked for and to provide you with the best possible service.
The type of information we collect
Automaton collects personal information like your name, email address, date of birth, location, contact details and information about how you use our products.
There are a few different ways we collect this information.
What we collect from others
Other people might give us personal information about you. For example, we would usually be given personal information by your employer.
We will take reasonable steps to make sure you know we have your personal information, how we got it and how we’ll handle it.
What we collect straight from you
We collect most personal information directly from you. For example, you might fill out a form online, or give it to one of our representatives on the phone.
What we collect while you are with us
We also collect personal information during our relationship with you. For example, we may collect personal information when you use our product or apps.
What we collect from your online activity
- Site performance identifiers: these give us information about how our websites or apps are used. This helps us provide you with a more user-friendly experience.
- Analytics cookies: we use these to gather statistics about our site and apps. For example, they help us monitor how many users are on the site or app, and what sections are most popular.
It’s important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of Automaton’s websites and apps may not work as they should.
Sensitive personal information
When we talk about sensitive information, we mean details about your race, ethnicity, politics, religious or philosophical beliefs, sexual preferences, health, genetics or criminal record.
Generally speaking, we don’t need sensitive information about you — it’s just none of our business.
Remember, this kind of information will only be collected with your permission, and we will only use it for the purpose for which you provided it.
We will only disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main reason we collected the information and you’d reasonably expect us to do so.
Security is serious. We’re committed to protecting your personal information.
Some of the security measures we use include:
- Firewalls and access logging tools that protect against unauthorised access to your data and our network.
- Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
- Secure server and closed network environments.
- Encryption of data in transit.
- Virus scanning tools.
- Management of access privileges, to ensure that only those who really need it can see your personal information.
- Ongoing training and security reviews.
These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.
How to access your personal information
If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information.
You can ask for access by emailing us on email@example.com. It will really help if you tell us what you’re looking for.
There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.
Quality of personal information
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please email us on firstname.lastname@example.org.
We encourage you to update your details with us so we can deliver better service to you, and so the others we work with (like emergency services) have access to the information they need to do their job.
Getting in touch
We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.
You can get in touch with us by:
Email us on email@example.com or
Mail: Automaton, PO Box 406 East Melbourne VIC 3002
We’ll amend this policy if our practices change. Recent amendments and the date they were made will be detailed below.